Research New Zealand
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New Zealand is the place we live in and know intimately.
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Important Announcement - IQS Re-accreditation
Our call centre was audited last week as part of the process of reconfirming our IQS accreditation. IQS is our industry’s highest quality standard for call centres and means that all our survey research is completed in conformance with ISO 20252. It covers a wide range of aspects from the recruitment and training of interviewers, their on-the-job supervision and the verification of completed telephone interviews.
As a result of the audit, our IQS-accreditation was reconfirmed for the 13th straight year in a row. There is no other call centre in New Zealand with this record.
The auditors made special mention of the in-house software that we have developed to manage and monitor the progress of surveys that are being completed in the call centre and to collect contact information for reporting purposes.